Contact us
EQ Bank Customer Care
Need help with something? Call or chat with us directly from 8 AM to midnight, Eastern Time, 7 days a week.
For answers to more common questions, our Chatbot is available for quick and easy assistance 24/7.
| Date | Hours (Eastern Time) |
|---|---|
| Mon. Dec. 23 | Regular Hours (8am-midnight) |
| Tues. Dec. 24 | Modified Hours (8am-8pm) |
| Wed. Dec. 25 | Contact Centre Closed (Christmas Day) |
| Thu. Dec. 26 | Regular Hours (8am-midnight) (Boxing Day) |
| Fri. Dec. 27 | Regular Hours (8am-midnight) |
| Sat. Dec. 28 | Regular Hours (8am-midnight) |
| Mon. Dec. 30 | Regular Hours (8am-midnight) |
| Tues. Dec. 31 | Modified Hours (8am-8pm) |
| Wed. Jan. 1 | Contact Centre Closed (New Year's Day) |
| Thu. Jan. 2 | Regular Hours (8am-midnight) |
Important Notice: Canada Post Service Disruption
Starting November 15, 2024, mail delivery may be delayed due to a Canada Post labour disruption. To avoid any delays, please use these alternatives:
- Secure Online Portal: Fastest and safest option. Our Customer Care team can send you a link to the portal when you contact us through phone (1-844-437-2265 or 1-416-551-3449 outside North America) or chat.
- Fax: Send forms through fax to 1-416-515-7001 or toll-free at 1-866-407-5859. Use subject: EQ Bank - Digital Banking: Registered Plan Number.
- Courier: If you’re unable to use our secure portal or fax, you can courier mail physical documents, you can courier mail physical documents to: EQ Bank Digital Banking, Equitable Bank Tower, 30 St. Clair Ave. West, Suite 700, Toronto, ON, M4V 3A1.
For security, please avoid sending sensitive documents via email. Use the secure portal or fax for safe submission.
Note on EQ Bank Card deliveries: the Canada Post strike may also impact EQ Bank card deliveries and result in you receiving your card later than our standard 5 - 10 business days.
Have questions about tax season?
For answers to your tax-related questions, visit the tax section of our FAQ.
Want to know when tax slips will be available?
For information on your tax slips, visit our tax slips schedule of availability.
Chat
Fax
1-866-407-5859
Toll-free (within North America)
1-416-515-7001
Outside of North America
For account-specific questions about your Personal Account, please give us a call.
EQ Bank - Digital Banking
30 St. Clair Avenue West, Suite 700
Toronto, ON
M4V 3A1
TFSAs and RSPs
Curious about the status of your TFSA or RSP transfer form?
Keep in mind the transfer process can take up to 6-8 weeks, depending on the time it takes for us to receive all necessary documentation, as well as, how quickly your other financial institution initiates the transfer. Once everything is received on our end, we’ll deposit your funds—and you’ll start earning interest—right away. You can check the status of your transfer form from your account dashboard.
Equitable Bank mortgages
If you’re calling about a mortgage with Equitable Bank, get in touch with our mortgage experts.
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