Contact us EQ Bank Customer Care
Need help with something? Call or chat with us directly from 8 AM to midnight, Eastern Time, 7 days a week.
For answers to more common questions, our Chatbot is available for quick and easy assistance 24/7.
Important Notice: Canada Post Service Disruption
You may experience delays in receiving items delivered via mail, in the event of a Canada Post labour disruption. To avoid any delays, please use these alternatives:
- Encrypted Portal: To get started, call 1-844-437-2265 or chat with a Customer Care Agent. You’ll then have the option to submit the required form via our encrypted portal.
- Fax: Send registered product-related forms through fax to 1-416-515-7001 or toll-free at 1-866-407-5859. Use subject: EQ Bank - Digital Banking: Registered Plan Number.
- Courier: Use courier services when applicable (i.e. estate forms) or when unable to use email or fax. You can courier mail physical documents to: EQ Bank Digital Banking, EQ Bank Tower, 2200-25 Ontario Street, Toronto, Ontario, M5A 0Y9.
For security, please avoid sending sensitive documents via email unless they are password-protected.
Note on EQ Bank Card deliveries: a potential Canada Post strike may also impact EQ Bank card deliveries and result in you receiving your card later than our standard 5 - 10 business days.
Have questions about tax season?
For answers to your tax-related questions, visit the tax section of our FAQ.
Want to know when tax slips will be available?
For information on your tax slips, visit our tax slips schedule of availability.
Chat
Fax
1-866-407-5859
Toll-free (within North America)
1-416-515-7001
Outside of North America
For account-specific questions about your Personal Account, please give us a call.
EQ Bank Tower
2200-25 Ontario Street
Toronto, ON M5A 0Y9
TFSAs and RSPs
Curious about the status of your TFSA or RSP transfer form?
Keep in mind the transfer process can take up to 6-8 weeks, depending on the time it takes for us to receive all necessary documentation, as well as, how quickly your other financial institution initiates the transfer. Once everything is received on our end, we’ll deposit your funds—and you’ll start earning interest—right away. You can check the status of your transfer form from your account dashboard.
Equitable Bank mortgages
If you’re calling about a mortgage with Equitable Bank, get in touch with our mortgage experts.
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