Passkeys: The easiest, safest way to access your EQ Bank account

When it comes to logging into your bank account, traditional methods like passwords have always been an important security measure. But as threats evolve—with phishing scams, password breaches, and other risks on the rise—there’s a growing need for alternative options to keep your information safe.

That’s why EQ Bank is introducing passkeys: a modern, password-free way to log in that’s faster, easier, and far more secure.

What is a passkey?

A passkey is a modern form of authentication that lets you log in without a password by using your device’s built-in security like facial recognition, fingerprint, or passcode. It’s designed to keep accounts safe while reducing the risks of password theft and phishing.

Passkeys are stored securely on your device and never shared with EQ Bank. They make login faster, easier, and safer than relying on passwords.

Why use passkeys?

Passkeys are the new standard for login protection. They offer:

• Convenience – No more typing in passwords or waiting for one-time codes. Just login with a glance or a tap.
• Stronger security – Passkeys remove passwords from the login process, making it harder for scammers to phish or steal your credentials.
• Peace of mind – Your face, fingerprint, or PIN never leaves your device. EQ Bank never sees or stores your biometric data.

How to set up a passkey with EQ Bank

You can create a passkey directly in the EQ Bank mobile app.

1. Open the EQ Bank app and log in with your username and password.
2. Follow the prompt to create a passkey.
   • You’ll be asked to use your face, fingerprint, or device PIN to confirm.
3. Once set up, the next time you log in you’ll be able to skip the password and sign in instantly, the same way you unlock your phone.

Tip: You can also create a new passkey anytime by going to Settings > Security > Sign-in passkeys in the EQ Bank app.

Using your passkey on other devices

• If you use iCloud Keychain (Apple) or Google Password Manager (Android), or other password managers, your passkey will sync across your devices that are signed in with the same account.
• If you’re setting up a brand-new device, you may need to sync your Apple ID or Google Account first to use your passkey.

What if I lose my device?

Even if your phone is lost or stolen, no one can use your passkey to access your EQ Bank account because it’s locked behind your face, fingerprint, or device PIN.

If this happens:

1. Remove the passkey from your EQ Bank app’s Security settings.
2. Remove the lost device from iCloud Keychain, Google Password Manager, or any other password manager you use.
3. As an extra precaution, update your EQ Bank password.

You’ll still be able to log in with your username and password, or from any other synced device.

Managing your passkeys

• Add more than one passkey: Bank lets you register up to three devices with passkeys.
• Remove a passkey: You can manage or remove passkeys at any time under Settings > Security > Sign-in passkeys in the EQ Bank app.
• No expiry: Once created, your passkey doesn’t expire. It works until you remove it.

FAQ